This Privacy Policy outlines how we, luxuryproperly.com, collect, use, and disclose your Personal Information when you visit or make a purchase from our site.
Collecting Personal Information
When you visit our site, we collect certain information about your device, interactions with the site, and details necessary to process your purchases. We may also gather additional information if you reach out to us for customer support. In this policy, “Personal Information” refers to any data that can uniquely identify an individual. The following explains the Personal Information we collect and the reasons behind it:
Device Information:
- Examples of Personal Information collected: version of the web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and site interaction.
- Purpose of collection: to load the site accurately and perform analytics on site usage for optimization.
- Source of collection: Automatically gathered using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order Information:
- Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose of collection: to provide products or services, process payments, arrange shipping, send invoices, and communicate with you.
- Source of collection: provided by you.
- Disclosure for a business purpose: shared with our processor Shopify and other relevant vendors.
Customer Support Information:
- Examples of Personal Information collected: [Specify modifications or additional information if needed]
- Purpose of collection: to provide customer support.
- Source of collection: provided by you.
- Disclosure for a business purpose: [Specify vendors used for customer support]
Exceptions/Non-returnable Items: Certain items are non-returnable, such as perishable goods, custom products, and personal care goods. We do not accept returns for hazardous materials or flammable substances. No returns are accepted for sale items or gift cards.
Exchanges: For a prompt exchange, return the item, and once approved, make a separate purchase for the new item.
Refunds: Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed through your original payment method.
Sharing Personal Information
We share your Personal Information with service providers to fulfill contracts and provide services. Examples include using Shopify to power our online store and complying with legal requests.
Behavioral Advertising
We may use Personal Information for targeted advertisements or marketing communications. You can opt-out through provided links or services like the Digital Advertising Alliance’s portal.
Using Personal Information
We use your Personal Information to provide services, including product sales, payment processing, and keeping you informed about new products and offers.
Your Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) concerning access, portability, correction, erasure, objection to automated decision-making, and objection to processing based on legitimate interests.
Retention
We retain Personal Information for our records unless you request deletion.
Cookies
We use various cookies to enhance your browsing experience and provide services. You can control and manage cookies through your browser settings.
Do Not Track
Our practices do not change based on “Do Not Track” signals.
Changes
We may update this Privacy Policy for operational, legal, or regulatory reasons.
Contact
For more information, questions, or complaints, contact us at [email protected] or by mail at Renina Poindexter, 14800 Memorial Dr, #1307, Houston TX 77079, United States.
Last updated: Feb 02 2024