Return Eligibility:
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Additionally, you’ll need to provide the receipt or proof of purchase.
To initiate a return, please contact us at [email protected]. Upon acceptance of your return request, we will provide you with a return shipping label, along with detailed instructions on where and how to send your package. Note that items sent back without prior approval will not be accepted.
For any inquiries regarding returns, feel free to reach out to us at [email protected].
Damages and Issues:
Upon receiving your order, please inspect it immediately. If you find the item to be defective, damaged, or if you received the wrong item, contact us promptly. This will allow us to assess the issue and take appropriate steps to rectify it.
Exceptions/Non-returnable Items: Certain items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about the return eligibility of a specific item, please get in touch with us.
Regrettably, we are unable to accept returns for sale items or gift cards.
Exchanges:
The most efficient way to secure the desired item is to return the product you have. Once the return is approved, proceed to make a separate purchase for the new item.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be automatically processed through your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund transaction.